We understand that if you place your order with us, you have placed your trust in us to have it delivered to you quickly. Although we use reputable third parties to deliver orders, we are not of the view that our responsibility ends once we have shipped your parcel. We don't pass the buck. Although delivery issues are very uncommon, if there is a problem we care about it as much as you do. We encourage you to get in touch with us if you are concerned about your parcel. Our commitment is to deliver to you what you paid for.
We use the Australia Post eParcel service
Our online orders are generally sent via the Australia Post eParcel service. Australia Post pick up from us every day around 1pm. After your order has been shipped, Australia Post will communicate delivery progress with you by email and provide you with your parcel tracking number. If you are not home at the time of delivery, unless you have provided authority to leave, a calling card will be left and your parcel will be returned to your local Post Office for collection. If you have the Australia Post smartphone app you can manage your parcel delivery online and check its status. When paying for your purchase we encourage customers to include additional delivery comments such as “leave on front porch if no one home”.